Kenyatta University

Vision Statement
To substantively enhance Kenyatta University customer service experience by coordinating effective handling, efficient resolution and management of complaints in conformity with the University quality management standards

Mission Statement
To resolve successfully all complaints (concerns and conflicts) among students, staff and University stakeholders and community

Our Values

• Efficiency
• Neutrality
• Confidentiality
• Integrity
• Independence
• Informality

Strategic Objectives
The following are the strategic objectives of the office which are aligned to the University strategic

• To maintain and improve the current complaint handling and management infrastructure
• To effectively handle customer complaints and give feedback to all complainants in the University
• To proactively and efficiently coordinate management of customer complaint
• To effectively coordinate resolution by use of corrective and preventive mechanisms in the University
• To coordinate resolution of complaints received and submitting quarterly report in the prescribed format as guided by CAJ.

Contact us

Kenyatta University,
P. O. Box 43844 - 00100,
Nairobi, Kenya
www.ku.ac.ke

Landline: +254 - (20)-870 3858, Cellphone (+254) 114 105 687

Email: [email protected].